Role: Customer Support Associate - Maternity Cover

Reporting to: Global Account Manager

Responsibilities & Duties:

• Process all orders on internal ERP system; and maintain customer portals

• Confirm all orders with the customer, liaise with key customer contacts throughout production and delivery process, deal with all customer queries and keep the customer informed

• Lead-time management and review

• Revision and price control

• Report customer requirements to production and liaise with production and planning to ensure smooth processing of orders

• Management of reschedules

• Organise shipping; liaise with carriers, generate documentation/packing slips and resolve delivery issues

• Work with customer account manager to ensure Key Performance Indicators (KPIs) are met

• Develop and generate reports for relevant management reviews; including customer forecasts, key metric reporting and sales targets

• RFQ management

• Obtain, analyse and review customer scorecards

• Escalate customer issues and complaints to the Customer Account Manager

• Any other duties as reasonably required

Qualifications & Experience:

• The ideal candidate will have at least 2 years customer service experience, preferably in the manufacturing sector.
• Experience in Accounts Payable / Accounts Receivable is desirable

Person/Skills Required:

• Excellent written and verbal communication and interpersonal skills
• Proficient in the use of IT, with strong knowledge of Excel and Powerpoint
• Excellent attention to detail
• Ability to work on own initiative and proactively resolve issues
• Flexible attitude and ability to multitask

Click here to apply for this position or email your CV to careers@bellurgan.com