Role: Customer Support Associate


Overall Objective

As a key member of the Customer Service team the Customer Support Associate will provide a professional and focused service to Bellurgan’s customers.

Reporting to: Customer Account Manager

Hours: 39 hours per week

Responsibilities & Duties

  • Process all orders on internal ERP system; and maintain customer portals

  • Confirm all orders with the customer, liaise with key customer contacts throughout production and delivery process, deal with all customer queries and keep the customer informed

  • Lead-time management and review

  • Revision and price control

  • Report customer requirements to production and liaise with production and planning to ensure smooth processing of orders

  • Management of reschedules

  • Organise shipping; liaise with carriers, generate documentation/packing slips and resolve delivery issues

  • Work with customer account manager to ensure Key Performance Indicators (KPIs) are met

  • Develop and generate reports for relevant management reviews; including customer forecasts, key metric reporting and sales targets

  • RFQ management

  • Obtain, analyse and review customer scorecards

  • Escalate customer issues and complaints to the Customer Account Manager

  • Any other duties as reasonably required

Qualifications & Experience

The ideal candidate will have at least 2 years customer service experience, preferably in the manufacturing sector.

Person/Skills Required

  • Excellent written and verbal communication and interpersonal skills

  • Proficient in the use of IT, with strong knowledge of Excel and Powerpoint

  • Excellent attention to detail

  • Ability to work on own initiative and proactively resolve issues

  • Flexible attitude and ability to multitask

Benefits package includes

  • Competitive Salary (DOE)

  • Bonus (dependent on company performance)

  • Pension

  • Life Insurance

  • Health Insurance Discounts

  • Cycle to work scheme


Click here to apply for this role or email your CV to hr@bellurgan.com